Help with your delivery audit

Why can the same postcode have free and paid delivery?

Each row checks one physical item. Shipping can depend on its price, weight, shipping profile, destination and selected delivery service. A postcode alone does not determine the price.

For example, our development store charges £4.99 for Standard delivery below £50 and offers free Standard delivery from £50. Its £20 test parcel costs £4.99 to deliver, while a £949.95 snowboard qualifies for free delivery at the same postcode. Your store may use different rules.

What does the app compare?

Supported Google Merchant Center product and account delivery rules are compared with Shopify cart delivery estimates. These are not live Google Shopping search-result quotes. Confirm a discrepancy in final checkout before changing your settings.

How do I prepare an automatic audit?

1. Connect Google and verify the authorised Merchant Center account in Connections. Enable Shopify delivery checks and enter the exact delivery-service title.
2. Import up to five physical variants. Confirm each exact Google offer ID, feed label and language. Confirm that the prices use the same GBP and VAT basis.
3. Choose up to four supported UK postcodes and test street/city addresses you are authorised to use. Do not enter customer personal information.
4. Save the audit, run the free compatibility check and review the one-off purchase in Shopify. The automatic scan starts only after Shopify confirms approval.

What do the results mean?

“Google rate too low” means the recorded Shopify amount is higher. “Review Google rate” means the Google amount is higher; that can be intentional and does not prove lost sales. A match applies only to the selected scenario and time checked.

“Needs evidence” means a result is missing, unsupported or uncertain. A missing rate is never assumed to mean free delivery or a confirmed exclusion.

Will it work with every shipping app?

Delivery checks depend on the rates Shopify exposes for the test cart. Split shipments, unavailable products, unsupported Google rules and some checkout customisations require manual review. Carrier-calculated estimates can differ from final checkout.

Does an audit place product orders?

No. Delivery checks create separate one-item test carts. They do not submit product payments or create orders. The app does not request customer or order API access.

What if a scan or payment needs attention?

A failed or incomplete scan can be retried within the three-attempt limit using the same purchase. If a payment status is uncertain, the app blocks a new purchase to avoid duplicate billing. Contact support with your store domain and audit reference; never send passwords or API tokens.

Support and privacy

Contact hello@ablesignal.co.uk for audit, billing or deletion requests. Read the privacy and data-use policy for connection, storage and deletion details.